Customized communication for your industry.

Where industry expertise meets technology – with security, structure, and a human touch.

banking sector

  • Secure, confidential customer dialogue
  • GDPR- and regulatory-compliant
  • Delivered by teams with a financial background

insurance sector

  • Empathetic communication in the event of a claim
  • Clear processes & structured data collection
  • Sensitive handling of customer data

energy suppliers

  • 24/7 availability for disruptions & emergencies
  • Scalable teams for seasonal peaks
  • Real-time service & switching processes

telecommunications

  • Technical support in multiple languages
  • Contract renewal & cancellation management
  • Flexible response to volume peaks

E-commerce & retail

Intelligent automation that understands, empathizes, and delivers.

Order hotlines & after-sales support

returns management

Cross- & up-Selling

AI-driven product consulting

Multichannel customer support (phone, chat, email, social)

Healthcare & medtech

Intelligent automation that feels, understands, and delivers.

Patient services & appointment booking

Product advisory for medical devices

Order receipt & processing

GDPR-compliant service

AI-driven FAQ systems

Travel & hospitality

Intelligent automation that feels, understands, and delivers

Booking and rebooking services

Crisis management (such as flight changes)

AI-powered customer support

loyalty programs

24/7 multilingual service

Public administration & government agencies

Service offerings & use cases

Citizen helpline & general hotline (e.g., municipal administrations, districts, ministries)

Information and inquiry services

Digital transformation of citizen communication

Processing online applications and forms (first-level and support services)

Appointment scheduling and management (e.g., for municipal service offices)

Freeing up internal resources with outsourced service hotlines

Emergency & crisis hotlines (e.g., for disaster relief or crisis situations)

AI- and chatbot-powered citizen information

Multilingual services (for internationally oriented municipalities)

Accessible communication (e.g., for people with disabilities)

Service becomes efficient when we speak your language.

Our consultants bring industry experience, a process-oriented approach, and a deep understanding of regulatory requirements.

Vokatis GmbH 

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